Chris B

A little late on this review, but I moved to the East Coast days after my purchase so that’s my excuse.
I had a very pleasant experience with Rob Paterson in purchasing my pre-owned vehicle. I lived well outside the GTA and had seen the vehicle I was interested in online and decided to book a test drive. I had to cancel and re-schedule because of a snowstorm and the dealership was very accommodating as I had a long drive to the city. Rob even contacted me a couple of times to make sure I was going to make it. Had a good feeling before I even got there!
Once I arrived Rob was terrific to deal with, very professional but very relaxed and informative. He has a very good automotive background so we were able to have a detailed discussion and I had all my questions answered honestly. The Carproof did have a couple of accident reports and we investigated and discussed them thoroughly to my satisfaction. We had a discussion about the pricing and Rob was very open about the pricing structure, the amount they offered on my trade-in and the final price. I didn’t feel at any point that there was any deception, it was simple and clear. And he convinced me not to hesitate on my purchase without being pushy at all, and I am pleased to say I’m happy he did, I’ve been happy with the vehicle. There were a few minor scratches that were not visible on the pictures online and Rob made sure to get these fixed before I picked the vehicle up about a week later. The financing I requested was handled efficiently and the whole process was pleasantly smooth. Rob even followed up on a couple of occasions to make sure everything was finalized as agreed.
Though I personally may not be making the 1600km drive to purchase here in the future I highly recommend the dealership, and Rob specifically. Bring your questions but be patient, it’s a very busy dealership!